Recent changes, ToDo list, and System availability

On this page: System Changes | Previous Outages | ToDo List

• Application Change Log
  • Dec 2004 - Reporting - combined activity for last week and last month fixed
  • Nov 2002 - Reporting - added canned monthly reports by 4 categories
  • Nov 2002 - Email - added HTML formatted email
  • Nov 2002 - Item Details - changed layout of form
  • July 2002 - Customer Portal - customers may now change their own password from within the portal
  • May 2002 - Password resets, techs only set their own, coadmin set all others except managers, managers to set any
  • May 2002 - Assignments - managers now able to assign users to any or all managed companies
  • View closed issues, past 30 days no max
  • Add a region if province or state is inappropriate
• System Availability
  • Moved site servers from New York to Miami, 10 min., up 12/16/2004, 7:32:00 AM
  • Next planned outage - will be announced on the welcome page (logon req'd)
  • Last week - 100% uptime
  (as monitored by InternetSEER)
  • Prior Outages - 2004
  • DNS configuration issue, 24 hrs., up 11/24/2004, 8:32:00 AM
  • ISP? unexplained?, 10 hrs., up 9/20/2004, 9:02:00 PM
  • ISP? unexplained?, 14 min., up 6/1/2004, 3:14:00 AM
  • Prior Outages - 2003
  • ISP? unexplained?, 33 min., up 11/27/2003, 3:14:00 AM
  • ISP? unexplained?, 33 min., up 10/21/2003, 3:14:00 AM
  • Power shut-down by order of Fire Department, 16.5 hrs., up 9/18/2003, 2:29:00 PM
  • ISP? unexplained?, 128 min., up 9/16/2003, 5:19:00 PM
  • ISP's planned hardware upgrade, 76 min., up 7/26/2003, 10:33:00 AM
  • ISP? unexplained?, 59 min., up 7/23/2003, 12:27:00 AM
  • ISP? unexplained?, 44 min., up 7/5/2003, 10:00:00 AM
  • ISP? unexplained?, 39 min., up 6/19/2003, 10:00:00 AM
  • ISP? unexplained?, 1.5 hrs., up 6/4/2003, 10:00:00 AM
  • ISP? unexplained?, 20 min., up 5/19/2003, 10:00:00 AM
  • ISP? unexplained?, 1.5 hrs., up 5/8/2003, 10:00:00 AM
  • ISP's planned network upgrade, 2.5 hrs., up 4/5/2003, 10:00:00 AM
  • ISP's planned network upgrade, 4.5 hrs., up 4/3/2003, 10:00:00 AM
  • Prior Outages - 2002
  • Electrical circuit outage, 171 min., up 11/7/2002, 1:32:00 PM
  • ISP's planned network upgrade, 120 min., up 10/22/2002, 2:00:00 AM
  • physical move causes DNS interruptions, 1200 min., up 9/16/2002, 8:00:00 AM
  • network switch down, 300 min., up 7/1/2002, 10:00:00 AM
  • ISP's internet link down, 50 min., up 2/15/2002, 10:00:00 PM
• To Do
  • Enhance Reporting based on feedback